takealot.com’s mission is to be the most customer-centric online shopping destination in Africa. The company is built around the simple concept that the customer comes first. This means that its success hinges on its ability to ensure that customers receive superior customer service.
Employees are trained to promptly and positively react to customer requests and needs. This requires focus and dedication and relies on the physical presence of employees at the company’s large warehouse facility in Cape Town.
In order to achieve maximised uptime from employees, the company recently installed a Turnstar Triumph double height turnstile, coupled with a third party time & attendance system. The Triumph turnstile was provided in a hot dip galvanised finish to ensure complete corrosion resistance at its coastal location.
The Triumph double height turnstile is the biggest selling turnstile in Africa and was specified as the turnstile of choice for the ICC Cricket World Cup 2003, the CAF African Cup of Nations in Ghana in 2008, as well as the 2010 FIFA Soccer World Cup stadia at Soccer City, Ellis Park, Loftus Versfeld, Green Point, Royal Bafokeng, Bloemfontein, Nelspruit and Polokwane.
The four-arm Triumph turnstile has a double opening to allow the smooth flow of pedestrian traffic. A number of features set the Triumph turnstile apart from similar versions. The world-renowned Rotalok electromechanical rotation locking mechanism is designed and engineered for ultra-heavy-duty use and bi-directional operation. The suspended rotor technology means that stress on the base bearing is eliminated, for a virtually unlimited lifespan.
The Triumph turnstile contains an electronic control panel with programmable PLC logic controller and self-diagnostic features. The self-centering rotation system means that the rotor returns to the starting position after every rotation of the turnstile, thereby obviating manual intervention. For increased safety, the Anti-trap® system ensures that there is no mid-rotation locking or trapping of personnel in the event of a power failure and a mechanical key allows for override in both clockwise and anti-clockwise directions.
Designed by professional engineers and tried and tested in over 40 000 applications over a 25-year period, the Triumph turnstile provides quiet operation, coupled with the added benefit that no routine maintenance or lubrication is required.
There is a reason that takealot.com is one of the fastest growing, most innovative e-commerce retailers on the African continent and Turnstar is proud to play a role in ensuring that the high levels of customer service that the company drives are maintained through the use of the Triumph turnstile.